Last Updated: 30/10/2025
At DeliV, we strive to provide our customers with the best delivery experience possible.
This Refund Policy explains when and how refunds may be issued for orders placed through the DeliV app or website.
Once an order is confirmed, it is immediately processed by the vendor and delivery team.
Because most items (such as food or groceries) are prepared or packaged specifically for you, they cannot be returned once delivered.
However, we understand that issues can happen. Refunds may be considered in the following situations:
The order was never delivered.
The wrong items were delivered.
The items were damaged, spoiled, or missing upon delivery.
The vendor canceled the order after payment.
To request a refund, please contact DeliV Support within 24 hours of receiving your order.
Provide the following details:
Order ID
Description of the issue
Photos (if applicable)
Refund requests can be submitted through:
The DeliV app (“Help & Support” section), or
Email: support@deliv.app
Our team will review your case and respond within 48 hours.
Refunds are approved on a case-by-case basis after verifying the issue with the vendor or delivery partner.
Once approved, refunds are processed to your original payment method within 5–10 business days.
DeliV reserves the right to partially refund or deny a request if:
The complaint is submitted after the 24-hour window, or
Evidence of issue cannot be confirmed, or
The item was consumed or altered after delivery.
For Cash on Delivery (COD) orders, refunds (if approved) will be issued as DeliV credits or digital vouchers, redeemable for future orders.
Orders can only be canceled before vendor confirmation.
Once preparation or packaging has started, the order cannot be canceled or refunded.
If the vendor or delivery partner cancels your order, a full refund will be issued automatically.
Refunds are not available in the following cases:
Change of mind after order confirmation.
Incorrect address or contact information provided by the user.
Unavailable recipient at the time of delivery.
If you have any questions about this Refund Policy, please contact us at:
📧 support@deliv.gt
🌐 www.deliv.gt
