Last Updated: [Date]
At DeliV, we strive to provide a seamless and reliable delivery experience. However, we understand that issues may arise, and we are committed to ensuring a fair and efficient Refund Policy for our users. This policy outlines the conditions under which refunds may be requested and processed.
Refunds may be issued under the following circumstances:
The order was not delivered within the estimated time, and the delay was not due to the user’s actions (e.g., incorrect address or unavailability to receive the order).
The delivery attempt was unsuccessful, and no rescheduling was possible.
The received order contains incorrect items or is missing items.
The delivered items do not match the order details in the app.
Food, groceries, pharmaceutical products, or other items are delivered in poor condition, expired, or damaged.
The user must provide proof (photos or videos) within [X] hours of delivery.
The user was charged incorrectly or received a duplicate charge.
To request a refund, users must follow these steps:
Report the issue through the app, website, or customer support within [X] hours of delivery.
Provide order details (order ID, description of the issue, and supporting evidence if applicable).
Await review by the DeliV support team, which will assess the claim and determine eligibility.
If a refund is approved, it will be processed using one of the following methods:
Original Payment Method: Refunds will be credited back to the user’s payment method within [X] business days.
DeliV Wallet Credit: The refunded amount will be added as a credit to the user’s DeliV account for future purchases.
Partial Refund: If only part of the order was affected, a partial refund may be issued accordingly.
Refunds will not be issued in the following situations:
User Errors, such as incorrect address input or failure to be available for delivery.
Change of Mind, where the user decides they no longer want the order after it has been placed.
Partially Consumed Orders, unless there is verified proof of an issue.
Delays Caused by External Factors, such as traffic, weather conditions, or natural disasters.
DeliV reserves the right to modify this refund policy at any time. Any changes will be posted on our platform and take effect immediately.
If you need assistance with a refund request, please contact us through:
📧 Email: [email@example.com]
📞 Phone: [Contact Number]
🌍 Website: [www.deliv.gt]
