Last updated: October 31, 2025
Welcome to DeliV.
DeliV (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, or related services (collectively, the “Platform”).
By accessing or using DeliV, you agree to the practices described in this Privacy Policy.
We collect the following types of information:
When you register or interact with our Platform, we may collect:
Full name
Phone number and email address
Delivery address and location data
Payment and billing information
Profile photo or business logo (for vendors or drivers)
We automatically collect:
Device type, operating system, and version
IP address and location (for delivery and fraud prevention)
App usage logs and interaction data
Crash reports and performance analytics
We collect precise location data (GPS) when:
Customers place delivery orders
Drivers perform deliveries
Users search for nearby restaurants or stores
You can disable location access in your device settings, but this may affect some features.
We use your information to:
Provide, operate, and improve our Platform and services
Process and deliver your orders
Facilitate payments and refunds
Communicate with you about your orders, promotions, or updates
Detect and prevent fraud or unauthorized use
Analyze usage to improve user experience
Comply with legal obligations
We may share your data with:
Vendors and delivery partners to complete your orders
Payment processors (e.g., Stripe, PayPal) to process transactions
Service providers that assist with analytics, hosting, or customer support
Authorities if required by law, regulation, or court order
We never sell your personal data to third parties.
We retain your information only as long as necessary to:
Provide our services
Meet legal and accounting requirements
Resolve disputes and enforce agreements
You can request deletion of your account and data at any time (see Section 8).
We implement technical and organizational measures to protect your data, including encryption, access control, and regular audits. However, no online service is completely secure, and we cannot guarantee absolute protection.
Our Platform is not intended for users under 13 years old. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
You have the right to:
Access and update your personal data
Request deletion of your account
Withdraw consent for certain data processing
Opt-out of promotional communications
Requests can be made through our in-app support or by emailing us at privacy@deliv.com.
If you use DeliV outside the country where our servers are located, your data may be transferred and processed in other jurisdictions that may have different data protection laws.
We may update this Privacy Policy periodically. Changes will be posted on our website or app, with the new effective date shown at the top.
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
DeliV Privacy Team
📧 privacy@deliv.gt
